You submitted your application on MOS. The screen said it was received, and then… nothing. A week goes by, two weeks, your inbox stays empty. At midnight you ask yourself the same question: did my file disappear, or did I miss something? Most of the time, the file did not disappear. Nobody just told you where to look. This guide covers Poland TRC application tracking step by step: where your case number comes from, how to use the access code, what to do if it never arrives, and when waiting should turn into action.
You've applied and the screen is silent: three things to know first
Since 27 April 2026, applications for temporary residence, permanent residence and EU long-term residence are accepted only electronically, through the MOS portal (Moduł Obsługi Spraw, the case-handling module). You log in through login.gov.pl with a trusted profile (profil zaufany). See the voivodeship announcement for details. Official notices also say the old MOS was shut down and old accounts were deleted, so don't panic if your old login no longer works.
Three things to keep in mind:
- MOS does not send automatic status alerts. If a document is missing or an appointment is needed, an official at the urząd wojewódzki (voivodeship office) contacts you separately.
- To track your case you need two items: a case number and an access code. Both appear only after the office has registered your application.
- The status page belongs to the voivodeship handling your file. Applied in Warsaw? Use the Mazowieckie page. Katowice? Śląskie.
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Where does the case number and access code come from?
Your application form asks for an email address. The access details go to that address once the office registers your file. That can be days or weeks after you press submit, not at that moment. Here's the order to follow:
- Check your inbox and your spam folder. The sender is usually the voivodeship or the MOS system; the subject may mention «numer sprawy» (case number).
- If the email has a case number and code, write both down and take a screenshot. You will need the case number every time you write to the office.
- Open the «sprawdź stan sprawy» (check case status) page of the voivodeship handling your file and enter the details.
- Note the status on screen and the date. Later, when someone asks how long you've been waiting, those notes are your answer.
What if the code never arrives?
Official voivodeship pages let you request the access data yourself using your name, surname, date of birth and citizenship. For Warsaw, see how the Mazowiecki Urząd Wojewódzki explains it. The general MOS questions-and-answers are on the UdSC (Office for Foreigners) site.
Spelling matters. Your name must match the application exactly. Characters like «ş» or «ı» in Turkish names can be typed differently on the form and on the status page. If «Şahin» was entered as «Sahin» in the application, try that spelling too. Plenty of people get a «no record» answer and wait for weeks over a typo.
It can also be that your application hasn't been registered yet, or was sent incomplete. Silence doesn't always mean «in progress», and it doesn't always mean «problem» either. That's why you check for yourself before drawing conclusions.
A request for missing documents arrived: Turkish documents and sworn translation
The most common event during tracking is a «wezwanie», a request to complete missing items. It states a deadline. Missing that deadline puts your case at risk. When it arrives, first understand exactly what is requested.
For official documents from Türkiye (birth, marriage or criminal-record certificates) two rules apply: apostille and sworn translation. Poland and Türkiye are both parties to the 1961 Hague Convention abolishing legalisation, and Poland says so on its own page: gov.pl apostille page for Türkiye. So you get the document apostilled in Türkiye, then a tłumacz przysięgły (sworn translator) in Poland translates it from Turkish into Polish. The full list is in our documents guide for Turkish citizens.
A note on visas: Turkish citizens need a Schengen visa to enter Poland. The consulate issues it, and we do not arrange visas or work permits. We work on the Polish residence card side: applications, tracking, completing missing items, appeals and managing a long wait.
Practical tip: Keep one folder for your case: case number, access code, every letter received, every document sent, with dates. «What did I send, and when?» is the most common source of confusion when writing to the office.
Months have passed and there is still no decision: when do you file a ponaglenie?
There is a thin line between patience and helplessness. Waiting for a while is normal, but you don't have to wait forever. When the decision deadline in an administrative case is exceeded, you may gain the right to file a ponaglenie (a request to speed up the case). Timelines are not fixed: some voivodeships take much longer than others. We can't promise any timeline, and this article doesn't either.
To see how voivodeships differ, read our processing-time comparison by voivodeship. The ponaglenie route and the complaint that follows it are explained in our ponaglenie and skarga guide.
This story is a generalised example, not a real client: Mehmet, a civil engineer from Istanbul, moves to Poland with his wife and child. He submitted the application, no code arrived, and for two months he didn't know what to do. He pulled his access data himself from the status page and found the file was waiting on a missing translation. Once that was provided, the file moved. Many waiting stories are not «nobody is looking at it» but «one document is missing and nobody told me».
If you plan to get residence through a company, picking the wrong role or permit type can't be fixed by a status screen. We wrote that up separately: starting a company in Poland for a residence permit. For the overall roadmap, see the step-by-step residence permit guide. For current rules always check the Office for Foreigners (UdSC).
If your file is stuck or you don't know your next step, WhatsApp/phone +48 735 248 525. Drop us a message, we read every one. Legal Solutions — 98% approval rate.